Case Study

DPD Case Study: More Effort Into Producing Great Content

DPD Eesti is part of the international company DPD Group, which is part of the French group La Poste. One of the biggest challenges in the industry is high staff turnover, which can be up to 45% for couriers and 100% for sorting center employees.

45%

Annual courier turnover

100%

Annual sorting center turnover

Moodle Didn't Work Out

Previously, DPD used Moodle for training, work processes, compliance, and health and safety. However, the system was big and complicated to use; DPD couldn't utilize all its functions, and it took a lot of effort for admins to learn the system. Security issues with Moodle led DPD to seek a cloud-based alternative and implement Coursy.

The biggest improvement was on the admin side, it was much more intuitive than Moodle.

Annika Oruaas

Member of the Management Board, HR & Sustainability, DPD Estonia

From Paper to Digital

The main use case involves digitalization and automation of all employee training, starting from onboarding new employees to work safety and compliance.

The benefit of using Coursy is that our HR team can put more effort into producing great content rather than spending time on manual admin and control tasks.

Coursy Has Many Benefits

Main advantages include easier administration, built-in authoring tools, multi-language support, H5P elements for engaging content, HR software integration, and secure authentication options. The learner portal is easy and fun to use.

Competitive products were too dry and official looking for DPD. Coursy admin and user side design looks good and is easy to use.

Useful on Different Fronts

The IT department appreciates the secure authentication system and cloud-based infrastructure requiring no software management. The HR department can focus on value-adding activities without chasing signatures or sending reminders. Employees benefit from centralized onboarding and mandatory courses.

Client support is always there and our questions get answered quickly.

What to Suggest to Other Coursy Customers?

DPD recommends implementing a structured approach with clear project planning. Initially, 15 people were involved, with approximately 5 responsible for content creation. Key recommendations include HR software integration, prioritizing onboarding implementation first, and leveraging the system for companies with high staff turnover. DPD plans to further integrate Coursy into work processes, particularly expanding optional material offerings.

IT department is happy there aren't any security holes and software is always up-to-date.